Our refund and returns policy lasts 30 days after delivery. If 30 days have passed since your purchase delivery, we can’t offer you a refund or exchange.
We only replace items if they are defective or damaged. If the item matches the order details (color/size/etc.) then no refund will be issued.
In case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch using the contact form and provide a clear photo showing the issue.
Exchanges: in the event of an exchange not involving incorrect or damaged merchandise, return postage and shipping of new item are both the responsibility of the customer. The exchanged item will be shipped upon our receipt of the original item.
If you are approved, then your refund or replacement will be processed. In the case of a refund, a credit will automatically be applied to your credit card or original method of payment. A replacement will be shipped within a few days, depending on production schedules.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact us for additional questions related to refunds and returns.